These terms apply when you use heyjeffmaeck.com or buy a product or service offered here. The website is operated by 2609699 Ontario Inc., carrying on business as Hey Jeff Maeck (“Hey Jeff Maeck”, “we”, “us”, or “our”). By using the website, you agree to the website-use provisions below. By completing a purchase, you agree to the complete terms in effect when you place the order.
Some weddings, events, venue bookings, coaching engagements, or other professional services may have a separate proposal or agreement. If a separate agreement conflicts with these terms, the separate agreement controls for that service.
Who may use and purchase from the website
You must have the legal capacity to enter into a contract. If you buy on behalf of a business or another person, you confirm that you have authority to bind them. The products and professional education on this website are intended for adults and are not directed to children.
Seller information
The supplier is 2609699 Ontario Inc., carrying on business as Hey Jeff Maeck, 549 Brittania Crescent, Kitchener, Ontario N2R 0B1, Canada. You can contact us at itsjeff@heyjeffmaeck.com, +1 226 972 4014, or through the contact form.
Products, prices, taxes, and payment
The product page describes the goods or services, price, currency, main inclusions, and fulfilment method. Unless stated otherwise, prices are in Canadian dollars. The final checkout total shows discounts and any taxes or other charges collected through that checkout before you pay. Your bank or payment provider may apply its own foreign-exchange or account charges, which we do not control.
Payments are processed by Stripe through its hosted checkout. We do not receive or store your full card number. Stripe may offer different payment methods depending on your location and device.
Review the product page and checkout carefully. Stripe Checkout lets you return without paying and correct the order information before confirming payment. Save or print the product description, these terms, and the payment confirmation for your records. After successful payment, we send the applicable access, download, ticket, appointment, or fulfilment email to the email address used at checkout, and eligible purchases appear in the customer account.
A purchase is accepted when payment is confirmed and we issue the fulfilment or confirmation message. We may reject an order before acceptance because of an obvious price or catalogue error, suspected fraud, legal restrictions, or inability to supply the item. If payment has already been taken and we cannot accept or fulfil the order, we will reverse or refund it.
Courses and digital materials
A course or download purchase gives the named customer a limited, personal, non-exclusive, non-transferable, revocable licence to use the material for their own learning and professional work. You may apply the methods and ideas you learn. You may not share account access, publish or record lesson videos, redistribute or publicly post templates or downloads, resell or sublicense the material, remove ownership notices, or use the material to train or populate an automated system without written permission.
Course access uses private magic-link authentication. You are responsible for using the purchase email, protecting access to that email account, and telling us promptly if you believe the account or link has been misused. Access is provided for the applicable product while it is offered and your entitlement remains active. We may update course material, lesson order, supporting files, or delivery technology without materially reducing the product you purchased.
Digital files require compatible software and a reasonably current device. Product pages identify the supplied format where practical. Back up files after downloading them; if a valid purchase link fails, contact us for reasonable delivery assistance.
Appointments, events, tickets, and physical items
An appointment purchase reserves the described service, but the date and time are confirmed separately with Jeff. Any rescheduling, cancellation, preparation, expiry, or no-show terms displayed on the product page or agreed during scheduling form part of the purchase.
Event details are shown on the event page and confirmation email. Unless the offer says otherwise, the confirmation email is the ticket. Product-specific attendance, transfer, cancellation, and refund terms disclosed before purchase form part of the agreement. If we cancel an event without providing a reasonable replacement, we will refund the affected ticket price. If an event must be rescheduled or materially changed, we will explain the available transfer, credit, or refund options.
If a physical item is offered, its description will state the delivery method and any known shipping charge or restriction before payment. Delivery estimates are estimates rather than guarantees unless expressly stated. Risk and ownership pass only as permitted by applicable law.
Refunds and cancellations
Any product-specific refund or cancellation policy displayed before purchase forms part of these terms. Unless that policy or applicable law says otherwise, we do not promise a change-of-mind refund after a digital file has been delivered, course access has been made available, an appointment has been performed, or an event has been attended. Contact us promptly if you need to cancel before fulfilment or performance; we will assess the request fairly in light of the product-specific terms, costs already incurred, and applicable law.
If a product is materially different from its description, is not delivered, is defective, or a service is not performed as agreed, contact us so we can investigate and provide the remedy required by law. A full or partial refund may result in the associated course, download, ticket, or other purchase entitlement being revoked.
Nothing in these terms limits a non-waivable right or remedy under applicable consumer-protection law. Ontario provides official information about rights when shopping online and refunds and returns.
Acceptable use
Do not interfere with the website, scrape it in a way that disregards published crawler instructions, attempt to bypass authentication or entitlement checks, probe for vulnerabilities without written permission, introduce malicious code, use the service unlawfully, impersonate another person, or infringe another person’s rights. We may suspend access where reasonably necessary to investigate a breach, protect customers or the service, comply with law, or enforce these terms. Where practical, we will provide notice and an opportunity to correct the issue.
Intellectual property
The website, course materials, videos, text, graphics, logos, and downloads are owned by Hey Jeff Maeck or used with permission and are protected by intellectual-property laws. No ownership is transferred to you. Brand names and logos may not be used in a way that suggests endorsement, affiliation, or sponsorship without permission. Limited personal sharing through ordinary links is welcome; copying or republishing the underlying material is not.
Third-party services and links
We use service providers including Cloudflare, Stripe, Resend, Google, and embedded-media providers to operate the website, process payments, protect and display content, and deliver email. Their services have their own terms and privacy policies. External links and embeds are provided for convenience or context; we do not control third-party websites, availability, content, or data practices.
Privacy and electronic communications
Our privacy policy explains how we handle personal information. By supplying an email address, you agree to receive transactional messages reasonably required for authentication, payment, fulfilment, tickets, reminders, security, or customer support. Marketing messages are governed by the separate consent and unsubscribe choices described in the privacy policy.
Availability and liability
We work to keep the service accurate, secure, and available, but websites, payment networks, email, and third-party platforms can be interrupted. We may maintain, change, suspend, or replace technical features, provided we continue to meet obligations for purchases already accepted.
To the extent permitted by law, the website and general educational material are provided without a guarantee of a particular business, financial, legal, tax, creative, or professional result. Examples reflect Jeff’s experience, not a promise that another person will achieve the same outcome. Educational content is not legal, tax, accounting, financial, medical, or other regulated professional advice and must be adapted to the laws and professional rules that apply to you.
To the extent permitted by law, we are not liable for indirect, incidental, special, exemplary, or consequential loss arising from use of the website or a product. We do not exclude liability that cannot lawfully be excluded, including mandatory consumer remedies, or liability arising from our fraud, wilful misconduct, or gross negligence. Any limitation in these terms applies only to the extent the law allows.
Changes, severability, and governing law
We may update these terms for future website use and purchases. The date above shows the latest version. A change will not retroactively remove rights that arose under an earlier accepted purchase; if an ongoing service is materially affected, we will provide reasonable notice where required.
If part of these terms is unlawful or unenforceable, the remaining terms continue to apply to the extent possible. A failure to enforce a term once is not a waiver of it. We may assign these terms as part of a lawful business reorganization or transfer, subject to applicable law; you may not transfer a personal course or download licence except where we agree or the law requires.
These terms are governed by the laws of Ontario and the federal laws of Canada applicable there. The courts of Ontario have jurisdiction, but this does not limit any mandatory consumer right or forum available under the law that applies to you.
Contact
Questions, notices, cancellation requests, or complaints about these terms can be sent through the contact form, by email to itsjeff@heyjeffmaeck.com, by telephone to +1 226 972 4014, or by mail to 2609699 Ontario Inc., 549 Brittania Crescent, Kitchener, Ontario N2R 0B1, Canada.